Consumers

We believe strongly that the provision of bank services must be carried out both securely and responsibly. Our “Consumers” rubric offers you helpful tips and advice on draft legislation, changes to laws and secure use of bank cards and online-banking services. The information we provide keeps you well-informed and supports you as you manage and organise your finances independently. The modern world is complex, and only well-informed consumers can make sound decisions and protect themselves against fraud. That’s why we advocate for clear, easy to understand consumer protection laws designed to improve financial autonomy.

Current articles for consumers

Article

Bank statement as proof of purchase

Using your document that shows your account transactions instead of a receipt to exchange Christmas gifts or for charitable donations

Article

Cybersecurity Glossary

Many internet users have been victims of online fraud. But what different types of fraud are there and how can you protect yourself online?

Mann sitzt grübelnd über Handy mit Laptop am Tisch
Article

Five tips for secure online identification

These precautions ensure that the online identification process is safe and reliable

German banks are required to follow laws that lay out which identity verification procedures they can use to identify clients attempting to open an account or apply for a loan.

Our contacts on the subject of consumers

Dirk Stein

Dirk Stein

Retail and Consumer Protection

+49 (30) 1663 2315
Kathleen Altmann

Kathleen Altmann

press spokeswoman

+49 (30) 1663 1286
Tanja Beller

Tanja Beller

press spokeswoman

+49 (30) 1663 1220
Jörg Buschan

Jörg Buschan

Retail and Consumer Protection

+49 (30) 1663 1579
Vivien Rottka

Vivien Rottka

Media Relations

+49 (30) 1663 1738

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